ORDER INTELLIGENCE // FANG LOGISTICS
TRACK YOUR ORDER
Use the secure tracking link sent with your order to see where your FANG shipment is.
FULFILLMENT SYSTEM // ONLINE
SHIPMENT STATUS
Once your order ships, we’ll send a tracking link to the email used at checkout. Open that link for live carrier updates and your current delivery status.
Tracking becomes available after your order has been fulfilled.
TYPICAL ORDER JOURNEY
TYPICAL ORDER JOURNEY
This sequence is explanatory and does not show your live order status.
- 01 ORDER CONFIRMED
- 02 PREPARING ORDER
- 03 SHIPPED
- 04 OUT FOR DELIVERY
- 05 DELIVERED
SECURE TRACKING PROTOCOL
HOW TO TRACK
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01
CHECK YOUR INBOX
After your order ships, tracking information is sent to the email used at checkout.
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02
OPEN YOUR TRACKING LINK
Use the secure order-status link in your FANG shipping confirmation.
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03
FOLLOW THE SHIPMENT
Your order-status page will display the available carrier and delivery updates.
FULFILLMENT ASSISTANCE
NO SIGNAL YET?
If you haven’t received tracking information, your order may still be processing. Tracking is generated after fulfillment.
Check your spam or promotions folder before contacting support.
THE CODEX // ORDER SUPPORT
TRACKING QUESTIONS
Where is my tracking number?
Your tracking information is included in the shipping confirmation sent to the email used at checkout.
When will tracking become available?
Tracking becomes available after your order is fulfilled. Check your shipping confirmation for the secure tracking link.
My tracking hasn’t updated. What should I do?
Carrier scans can take time to appear. Review the carrier page again later, or contact support if you still need help.
My package says delivered, but I don’t have it.
Check nearby delivery areas and with household members, then contact the carrier or FANG support with your order details.
I entered the wrong shipping address.
Contact FANG support as soon as possible with your order number and the correct address. Changes may not be possible after fulfillment begins.