THE FANG BLOOD PACT

We stand behind every tub we send into the night.

Return Policy at a Glance

• Eligible for return: Products that arrive damaged or defective only. We do not accept returns for non-defective products, including change-of-mind returns.
• Return window: Contact us within 30 days of delivery to start a claim.
• Exchanges: We do not offer exchanges. A replacement for a damaged or defective item is a remedy under this policy, not a general product exchange.
• Return shipping: Free. Approved damaged or defective returns include a prepaid return shipping label at no cost to you.
• Restocking fee: None.
• Refund processing time: Refunds are issued within 5 business days after we receive and verify the returned item.
• How to start a claim: Email support@tryfang.com with your order number, a photo, and a brief description of the issue.

DAMAGED OR DEFECTIVE ORDERS
If your order arrives damaged, defective, or cursed — contact support@tryfang.com within 30 days of delivery with your order number, a photo, and a quick explanation of the issue. If your claim is approved, we'll email you a free, prepaid return shipping label — no cost to you, and no restocking fee. Once we receive and verify the returned item, we'll refund your original payment method within 5 business days, or ship a replacement within 3 business days as the remedy for that defect — whichever you'd prefer.

LOST IN TRANSIT
This is a shipping guarantee, separate from the return policy above — there's nothing to return. If your package vanishes into the night and never arrives, submit your claim within 30 days of the estimated delivery date and we'll hunt it down, or send a replacement.

WHAT WE CAN'T COVER
Even the most powerful covens have limits. We're unable to issue refunds, replacements, or exchanges for:

• Non-Defective Products — We don't accept returns or exchanges for products that arrive as described and in working condition, including a change of mind. Choose wisely before you sink your fangs in.
• Wrong Address — If the address you provided sends your order into the void, reshipment costs are on you once we confirm the correct location.
• Unclaimed Packages — Shipments that return to us unclaimed will require a reshipment fee before we send them back out into the dark.

MISSING REFUNDS
Approved refunds are issued within 5 business days of us receiving and verifying your returned item. After that, it can take a few additional business days for your bank or card issuer to post the funds. If it's still missing after that, reach out and we'll track it down.

CONTACT THE COVEN
Something wrong with your order? Don't suffer in silence. To start a return for a damaged or defective product, email us your order number and a photo of the issue.
📧 support@tryfang.com
We respond within 1–2 business days — even after dark.