KNOWLEDGE ARCHIVE // FANG SYSTEMS
THE CODEX
Everything you need to know about FANG products, orders, shipping, ingredients, returns, and more.
ARCHIVE STATUS // ONLINE
01 // LOGISTICS
ORDERS & SHIPPING
WHERE IS MY ORDER?
Once your order ships, we’ll send tracking to the email used at checkout. You can also check your order from our Track My Order page.
TRACK MY ORDERWHEN WILL MY ORDER SHIP?
Most orders are fulfilled within 1–5 business days after we accept them. Large orders of more than 200 items may need 5–10 business days before shipping begins.
VIEW SHIPPING POLICYHOW LONG DOES DELIVERY TAKE?
Delivery timing varies by carrier and destination. Most orders are fulfilled within 1–5 business days; once yours ships, use the tracking link in your email for carrier delivery updates.
VIEW SHIPPING POLICYDO YOU SHIP INTERNATIONALLY?
Not yet. FANG currently ships within the United States only. We’ll announce additional regions when they come online.
VIEW SHIPPING POLICYWHERE IS MY TRACKING NUMBER?
Tracking becomes available after we fulfill your order. We’ll send it to the email used at checkout.
TRACK MY ORDER02 // FIELD MANUAL
PRODUCT & USE
WHAT IS FANG ENERGY POWDER?
FANG is a sugar-free energy powder. Blood Punch includes natural caffeine, L-theanine, taurine, vitamins, minerals, flavoring, and other listed ingredients.
VIEW BLOOD PUNCHHOW DO I PREPARE FANG?
For Blood Punch, mix 1 scoop with 6–10 oz (177–296 ml) of water. For a stronger serving, use 2 scoops with 12–20 oz (355–591 ml) of water.
VIEW PRODUCT DIRECTIONSHOW MUCH CAFFEINE IS IN ONE SERVING?
Blood Punch contains 200 mg of natural caffeine per serving. Check the product page and label for the flavor you’re using.
VIEW BLOOD PUNCHCAN I USE MORE THAN ONE SERVING?
Follow the directions and warnings on your product label. For Blood Punch, do not exceed 5 scoops in 24 hours. If you’re pregnant, nursing, taking medication, or managing a pre-existing condition, consult a physician before use.
VIEW PRODUCT DIRECTIONSWILL FANG CAUSE AN ENERGY CRASH?
FANG is built for smooth focus and sustained energy without the sugar crash associated with high-sugar energy products. Individual responses can vary.
VIEW ENERGY POWDER03 // FORMULATION DATA
INGREDIENTS & NUTRITION
IS FANG SUGAR-FREE?
Yes. FANG is sugar-free.
VIEW BLOOD PUNCHWHERE CAN I SEE THE FULL INGREDIENT LIST?
You’ll find the full Supplement Facts panel and ingredient breakdown on each product page. Check the product page and your package label for the formula you’re using.
VIEW ENERGY POWDER04 // POLICY ARCHIVE
RETURNS & REFUNDS
CAN I RETURN MY ORDER?
We don’t offer refunds for buyer’s remorse, and we can’t cancel or refund orders after they’ve been prepared for fulfillment. Review our policy for complete eligibility terms.
VIEW REFUND POLICYWHAT IF MY PACKAGE ARRIVES DAMAGED?
Contact us within 30 days of receiving a damaged or defective order. Include a photo and a brief explanation. If approved, we’ll replace the item or refund the original payment method.
VIEW REFUND POLICYWHAT IF I RECEIVED THE WRONG ITEM?
Contact us promptly with your order number, a description of the issue, and a photo of what arrived. We’ll review your order and help resolve it.
CONTACT SUPPORTMY PACKAGE SAYS DELIVERED, BUT I DON’T HAVE IT.
Check nearby delivery areas, household members, and the carrier’s tracking details first. If the package is still missing, contact us. Submit lost-in-transit claims within 30 days of the estimated delivery date.
VIEW REFUND POLICYWHEN WILL I RECEIVE A REFUND?
For approved damaged or defective claims, we refund the original payment method within a few business days. Your bank may need additional time to show the refund.
VIEW REFUND POLICY05 // SUPPORT SYSTEM
ACCOUNT & SUPPORT
HOW DO I CONTACT FANG SUPPORT?
Use our Contact Us page or email support@tryfang.com.
CONTACT SUPPORTI ENTERED THE WRONG SHIPPING ADDRESS. WHAT SHOULD I DO?
Contact us as soon as possible. We may not be able to change an address once an order is accepted, enters fulfillment, or ships.
CONTACT SUPPORTI HAVEN’T RECEIVED A RESPONSE YET.
We respond Monday–Friday within 1–2 business days. Check your spam or promotions folder while you wait.
CONTACT SUPPORTWHERE CAN I TRACK MY SHIPMENT?
Use the secure tracking link we send to the email used at checkout, or visit our Track My Order page.
TRACK MY ORDERSUPPORT CHANNEL // HUMAN ASSISTANCE
STILL NEED HELP?
Can’t find what you need? Send us a message and we’ll help you out.