KNOWLEDGE ARCHIVE // FANG SYSTEMS

THE CODEX

Everything you need to know about FANG products, orders, shipping, ingredients, returns, and more.

ARCHIVE STATUS // ONLINE

01 // LOGISTICS

ORDERS & SHIPPING

Once your order ships, we’ll send tracking to the email used at checkout. You can also check your order from our Track My Order page.

TRACK MY ORDER

Most orders are fulfilled within 1–5 business days after we accept them. Large orders of more than 200 items may need 5–10 business days before shipping begins.

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Delivery timing varies by carrier and destination. Most orders are fulfilled within 1–5 business days; once yours ships, use the tracking link in your email for carrier delivery updates.

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Not yet. FANG currently ships within the United States only. We’ll announce additional regions when they come online.

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Tracking becomes available after we fulfill your order. We’ll send it to the email used at checkout.

TRACK MY ORDER

02 // FIELD MANUAL

PRODUCT & USE

FANG is a sugar-free energy powder. Blood Punch includes natural caffeine, L-theanine, taurine, vitamins, minerals, flavoring, and other listed ingredients.

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For Blood Punch, mix 1 scoop with 6–10 oz (177–296 ml) of water. For a stronger serving, use 2 scoops with 12–20 oz (355–591 ml) of water.

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Blood Punch contains 200 mg of natural caffeine per serving. Check the product page and label for the flavor you’re using.

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Follow the directions and warnings on your product label. For Blood Punch, do not exceed 5 scoops in 24 hours. If you’re pregnant, nursing, taking medication, or managing a pre-existing condition, consult a physician before use.

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FANG is built for smooth focus and sustained energy without the sugar crash associated with high-sugar energy products. Individual responses can vary.

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03 // FORMULATION DATA

INGREDIENTS & NUTRITION

Yes. FANG is sugar-free.

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You’ll find the full Supplement Facts panel and ingredient breakdown on each product page. Check the product page and your package label for the formula you’re using.

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04 // POLICY ARCHIVE

RETURNS & REFUNDS

We don’t offer refunds for buyer’s remorse, and we can’t cancel or refund orders after they’ve been prepared for fulfillment. Review our policy for complete eligibility terms.

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Contact us within 30 days of receiving a damaged or defective order. Include a photo and a brief explanation. If approved, we’ll replace the item or refund the original payment method.

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Contact us promptly with your order number, a description of the issue, and a photo of what arrived. We’ll review your order and help resolve it.

CONTACT SUPPORT

Check nearby delivery areas, household members, and the carrier’s tracking details first. If the package is still missing, contact us. Submit lost-in-transit claims within 30 days of the estimated delivery date.

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For approved damaged or defective claims, we refund the original payment method within a few business days. Your bank may need additional time to show the refund.

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05 // SUPPORT SYSTEM

ACCOUNT & SUPPORT

Use our Contact Us page or email support@tryfang.com.

CONTACT SUPPORT

Contact us as soon as possible. We may not be able to change an address once an order is accepted, enters fulfillment, or ships.

CONTACT SUPPORT

We respond Monday–Friday within 1–2 business days. Check your spam or promotions folder while you wait.

CONTACT SUPPORT

Use the secure tracking link we send to the email used at checkout, or visit our Track My Order page.

TRACK MY ORDER

SUPPORT CHANNEL // HUMAN ASSISTANCE

STILL NEED HELP?

Can’t find what you need? Send us a message and we’ll help you out.