Refund policy
THE FANG BLOOD PACT
We stand behind every tub we send into the night.
DAMAGED OR DEFECTIVE ORDERS If your order arrives damaged, defective, or cursed — contact us within 30 days of receiving it. Send a photo and a quick explanation of the issue and we'll make it right. Approved claims will be replaced and shipped within 3 business days, or fully refunded to your original payment method within a few business days.
LOST IN TRANSIT If your package vanishes into the night and never arrives, submit your claim within 30 days of the estimated delivery date and we'll hunt it down — or send a replacement.
WHAT WE CAN'T COVER Even the most powerful covens have limits. We're unable to issue refunds or replacements for:
- Wrong Address — If the address you provided sends your order into the void, reshipment costs are on you once we confirm the correct location.
- Unclaimed Packages — Shipments that return to us unclaimed will require a reshipment fee before we send them back out into the dark.
- Buyer's Remorse — We don't offer refunds for a change of heart. Choose wisely before you sink your fangs in.
- Customs Rejection — If your package is rejected at the border, we're unable to issue a refund. International hunters are responsible for their country's import regulations and any customs fees.
- Order Already in Production — Once your order has been prepared for fulfillment it has already entered the ritual and cannot be cancelled or refunded.
MISSING REFUNDS If your refund hasn't surfaced yet, first check your original payment method — refunds can take a few business days to appear depending on your bank. If it's still missing after that, reach out to us directly and we'll track it down.
CONTACT THE COVEN Something wrong with your order? Don't suffer in silence. 📧 [your support email here] We respond within 24–48 hours — even after dark.